Terms of Service | TestWell

1. Acceptance of Terms

By accessing or using TestWell ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use our services. These Terms constitute a binding agreement between you and TestWell.

2. Services

TestWell provides a platform for ordering physician-reviewed laboratory tests. All test orders are reviewed and authorized by licensed physicians. Lab services are performed at CLIA-certified laboratories including Quest Diagnostics, Labcorp, and BioReference Laboratories.

TestWell is available in 49 states. Services are not available to residents of Rhode Island.

3. Eligibility

You must be at least 18 years of age to use TestWell. By placing an order, you represent and warrant that you are at least 18 years old and legally able to enter into these Terms.

4. Not Medical Advice

TestWell does not provide medical advice, diagnosis, or treatment. Lab results are for informational purposes and should be discussed with your healthcare provider. If your results indicate a medical concern, consult your physician promptly. In an emergency, call 911 or go to your nearest emergency room.

5. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate, current, and complete information when creating an account and keep it updated.

6. Payment and Pricing

All prices are in US dollars and are due at the time of order. We accept major credit cards, debit cards, Apple Pay, Google Pay, and HSA/FSA cards. A $6.00 lab processing fee is applied to each order. Pricing may vary and is subject to change without notice.

7. Refund and Cancellation Policy

Before sample collection: If your lab requisition has been issued but you have not yet visited a lab, you may request a full refund by contacting support@test-well.com.

After sample collection: Once your blood sample has been collected at a lab facility, orders cannot be cancelled and refunds are not available.

Refunds are processed within 5–10 business days to the original payment method.

8. HIPAA Authorization

By placing an order, you authorize the disclosure of your protected health information as described in our HIPAA Authorization. You may also download the HIPAA Authorization PDF.

9. Telehealth Informed Consent

TELEHEALTH CONSENT FORM

I understand that Telehealth is a mode of delivering health care services via communication technologies (e.g., internet or cellphone) to facilitate diagnosis, consultation, treatment, education, care management, and self-management of a patient's health care.

By using TestWell, I understand and agree to the following:

I understand that Junction and affiliate Openloop Healthcare Partners, PC offer Telehealth consultations, which are conducted through videoconferencing, telephonic, and asynchronous technology and my Telehealth provider will not be present in the room with me.
I understand there are potential risks to the use of Telehealth technology, including but not limited to, interruptions, delays, unauthorized access, and/or other technical difficulties. I understand that either my Telehealth provider or I can discontinue the Telehealth appointment if the technical connections are not adequate for my visit.
I understand that I could seek an in-office visit rather than obtain care from a Telehealth provider, and I am choosing to participate in a Telehealth consultation with Junction, an affiliate of Openloop Healthcare Partners, PC, Openloop Healthcare Partners California, PC, Openloop Healthcare Partners Colorado, PC, Openloop Healthcare Partners New Jersey, PC, Openloop Healthcare Partners Wisconsin SC, Reliant.MD Medical Associates, PLLC, Reliant.MD Medical Associates California, PC, Reliant.MD Medical Associates Colorado, PC, Reliant.MD Medical Associates New Jersey, PC, Reliant.MD Medical Associates Wisconsin, SC, MECNB Physician Services, PC, MECNB Physician Services California, PC, MECNB Physician Services Colorado, PC, MECNB Physician Services New Jersey, PC, and MECNB Physician Services, SC.
To protect the confidentiality of my health information, I agree to undertake my Telehealth consultation in a private location, and I understand that my Telehealth provider will similarly be in a private location.
I understand that I am responsible for payment of any amounts due and owing resulting from my Telehealth visit.
In an emergent situation, I understand that the responsibility of my Telehealth provider may be to direct me to emergency medical services, such as an emergency room.

By using TestWell, I certify:

That I have read this form and/or had it explained to me
That I understand the risks and benefits of a Telehealth appointment
That I have been given the opportunity to ask questions and that such questions have been answered to my satisfaction

Effective as of February 21, 2023. Download PDF

10. State-Specific Disclosures

New York & New Jersey: Patients residing in New York and New Jersey have the right under their respective state patient billing laws to request an itemized price list from TestWell for their laboratory tests. To request an itemized price list, contact support@test-well.com.

11. Data Handling and Privacy

TestWell is fully HIPAA-compliant. Your health data is encrypted in transit (TLS 1.2+) and at rest, stored on secure servers, and never sold to third parties. We collect only the information necessary to process your lab orders and deliver results. For details on data collection, storage, and your rights, see our Privacy Policy.

12. Limitation of Liability

TestWell is not liable for any damages arising from the use of our services, including but not limited to reliance on lab results, delays in processing, or technical failures. Our total liability shall not exceed the amount paid for the specific order giving rise to the claim.

13. Changes to Terms

We reserve the right to update these Terms at any time. Material changes will be communicated via email or a notice on the site. Continued use after changes constitutes acceptance.

14. Contact

Questions about these terms can be directed to support@test-well.com.